28 July 2008

Getting better, but not all better yet

"Some poor soul at Apple known only as David G. was drafted by CEO Steve Jobs to write every-other-day posts on the status of MobileMe, the successor to Apple's .Mac service that has caused no small level of frustration in the two weeks since it launched. In the initial post on Friday, Apple acknowledged that those affected by the outage lost 10 percent of their e-mail between July 16 and July 18, the height of the outage. Apple is still saying that only 1 percent of MobileMe users were affected by the e-mail problems, which were apparently caused by a "serious problem with one of our mail servers," David wrote. However, broader problems with accessing calendars and contacts information were the result of a misjudgment in demand, he said, and Apple has since added new servers and tweaked older ones to handle the load."

Rico says David G is paying the price for being smart, but hopefully he negotiated a serious bonus for doing this for Steve...

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