Starbucks is taking its boldest step yet by opening its first store in Italy. The American coffee chain promised to enter the birthplace of the espresso "with humility and respect".Rico says he wonders how you say 'good luck, assholes' in Italian? But, since he doesn't drink the vile brew, his fiancée will have to try it when we get there...
The first Starbucks will open in Milan early next year, in partnership with Italian developer Percassi, who said: "We know that we are going to face a unique challenge with the opening of the first Starbucks store in Italy."
It was a trip to Milan in the 1980s where he saw locals gathered at coffee bars that inspired Howard Schultz, chairman and chief executive of Starbucks, to set up a coffee shop in America. The chain now has over twenty thousand outlets in nearly seventy countries.
"The dream of the company always has been to complete the circle and open in Italy, but we haven't been ready," Schultz said.
Percassi said: "We know that we are going to face a unique challenge with the opening of the first Starbucks store in Italy, the country of coffee, and we are confident that Italian people are ready to live the Starbucks experience, as already occurs in many other markets."
Despite the country's long cultural and historical links with coffee (the espresso machine was invented in Italy) it is only the seventh-largest consumer of the beverage in Europe.
According to the European Coffee Federation, Finland consumed the most coffee in Europe in the year to May 2014, the most recent figures available, followed by Austria and Sweden.
Schultz said the Milan store will be designed with "painstaking attention to detail" to "honor the Italian people and their coffee culture. Visually, it has to be a very seductive place, where Starbucks comes alive," he added.
29 February 2016
Starbucks, branching out
The BBC has an article about taking your product into a tough market:
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