Whole Foods admits overcharging sustomers

Eliana Dockterman has a Time article about bad behavior:

Following an investigation that revealed the grocery store chain Whole Foods was overcharging customers in New York City for some products, the company released a video (above) vowing to fix the problem.
“Straight up, we made some mistakes. We want to own that and tell you what we’re doing about it,” said Walter Robb, co-CEO of Whole Foods Market, in the video.
Robb and his fellow CEO John Mackey said that a small percentage of their fresh food was being weighed incorrectly. “We know they’re unintentional because there are mistakes in the customer’s favor and sometimes not in the customer’s favor,” said Robb.
The two CEOs promised to increase training of their staff across the country and implement a third-party auditing system to track improvements, which customers will be able to follow. They also said customers can ask the cashier to check weights. “If there is a mistake that’s not in your favor, we promise to give you that item for free,” they said.
New York City investigators said after a probe into the charging practices of grocery stores across the city that Whole Foods was “the worst case” they had ever seen. The investigation came just one year after Whole Foods paid a settlement of nearly a million dollars for overcharging customers in California.
Even when the company is not overcharging, Whole Foods, which has been nicknamed Whole Paycheck by some, has a reputation for its high prices. The grocery store announced in May of 2015 that they plan to open a lower-price chain for customers turned off by Whole Foods’ prices.

Rico says his local Whole Foods will undoubtedly hear about this from him...